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Effective Date: January 1, 2026

Thank you for shopping with NACÍO. We curate and offer unique fashion pieces, and want you to shop with confidence and clarity.

1. Returns & Exchanges

Items may be returned within fourteen (14) calendar days of delivery, subject to a 25% restocking fee. To be eligible for a return, the following conditions must be met:

• RMA Requirement: You must contact us at info@nacioofficial.com to request a Return Merchandise Authorization (RMA) number. Returns sent without an authorized RMA number will not be accepted. The return shipping address will be provided alongside your RMA.

• Security Tags: All NACÍO security tags must remain intact and unaltered. Removal or tampering with these tags immediately voids the return eligibility.

• Original Condition: Items must be returned in their original, unaltered condition, matching the exact state in which they were received.

• Verification: To ensure the integrity of our inventory, Entrupy Fingerprinting and internal high-definition video records will be used to verify that the returned item is the exact piece originally dispatched. Any discrepancies will result in a denial of the return and may be reported to the relevant authorities.

After 14 days, all sales are strictly final. Please note that initiating a payment dispute to circumvent this policy is considered a violation of our Terms of Service and will be pursued to the fullest extent of the law.

2. No Cancellations or Modifications

Once an order is placed, it cannot be canceled or modified. Please ensure all details including shipping address, item selection, sizes, and quantities are accurate before completing your purchase.

3. Damaged or Incorrect Items

Your satisfaction is our priority. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@nacioofficial.com.

Please include:

• Your order number

• Clear photographs of the issue

• A brief description of the problem

We may request additional information to resolve the issue promptly. Claims made outside of this 48-hour window may not be eligible for review.

4. Item Condition & Descriptions

We take great care to accurately depict and describe each item. However, because our collection consists of pre-owned and vintage pieces, items may exhibit unique qualities or subtle signs of wear. Any flaws visible to the naked eye are documented through photography and internal video records prior to shipment. We encourage you to reach out with any questions regarding specific details before finalizing your purchase.

5. Contact Us

If you have questions about our policies or need clarification before placing an order, our team is happy to assist:

📧 Email: info@nacioofficial.com

We’re happy to help you with sizing guidance and item details to ensure confidence in your purchase.