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Effective Date: January 1, 2026

Thank you for shopping with NACÍO. We are committed to providing a reliable, secure, and transparent shipping experience.

Order Processing

All orders require 3–5 business days for processing prior to shipment. Orders are processed Monday through Friday, excluding U.S. federal holidays.

We make every effort to fulfill orders as quickly as possible; however, processing times may vary based on order volume, product availability, and quality-control review. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that processing time is separate from shipping transit time.

Domestic Shipping (United States)

At this time, NACÍO ships within the United States only.

Shipping rates are calculated at checkout based on the selected carrier, service level, and package weight and dimensions.

Shipping methods may include:

• FedEx Ground
  

Carrier selection may vary depending on the size, value, and destination of your order.

Estimated Delivery Times

Delivery times begin once your order has shipped and are estimates only:

• FedEx Ground: 3-5 business days
  

Delivery times may vary due to factors beyond our control, including weather conditions, carrier delays, or service disruptions.

Order Tracking

Once your order ships, you will receive an email with:

• Carrier name

• Tracking number

• Estimated delivery information
  

Tracking updates are provided directly by the carrier.

Insurance & Signature Confirmation

For added security, all orders valued over $100 are shipped with additional insurance and require a signature upon delivery. This helps ensure the safe receipt of your package.

If you are unavailable to sign at the time of delivery, you may be required to coordinate pickup or redelivery directly with the carrier. NACÍO is not responsible for packages delayed or held due to unsuccessful delivery attempts related to signature requirements.

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information is entered correctly at checkout. NACÍO is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Orders returned to us due to address errors may be subject to additional shipping fees to be re-sent.

Lost, Delayed, or Damaged Packages

If your order is lost, significantly delayed, or arrives damaged, please contact us at info@nacioofficial.com within 7 days of the expected delivery date.

Please include:

• Your order number
  

• A brief description of the issue
  

• Photos (if applicable)
  

We will work with the carrier to investigate and determine next steps. NACÍO is not responsible for carrier delays once an order has shipped.

Questions

If you have questions regarding shipping, please contact us at:

📧 info@nacioofficial.com